Shipping policy

Shipping Policy — True Luxe Hair

Thank you for shopping with True Luxe Hair. Please review our shipping policy below to ensure a smooth and informed delivery experience.

⸻

1. Processing Time

• All orders are processed within 7–14 business days (excluding weekends and holidays) after your order confirmation email is received.

• Ready To Ship Wigs ONLY are dispatched within 24–48 business hours.

• You will receive an email with your tracking number once your order has been shipped.

• During busy periods, promotions, sales, or holidays, processing times may be extended.

• Please read the product descriptions carefully, as any details listed there will confirm the information provided here.

⸻

2. Shipping Methods & Delivery Times

Delivery time begins after the processing time.

• Standard Shipping: 3–5 business days

• Express Delivery: 2–3 business days

• Next Day Delivery: 1 business day

• (Available only if ordered before 12pm, Monday–Friday)

• Delivery times are estimates and may vary based on your location or external factors.

• Please note: Shipping carriers may also experience delays during peak seasons and holidays.

⸻

3. Shipping Rates

• Shipping charges are calculated and displayed at checkout.

• Free Standard UK Shipping is available for orders over £150.

⸻

4. International Shipping

• International shipping is available to select countries.

• Delivery times and shipping rates vary by destination.

• International orders may be subject to import duties and taxes, which are the responsibility of the recipient.

⸻

5. Order Tracking

• Once your order ships, a tracking number will be emailed to you.

• You may use this number to monitor your shipment’s progress.

⸻

6. Address Changes

• Please ensure your shipping address is correct at checkout.

• If you need to make a change, email us immediately at contact@trueluxehair.co.uk.

• Address changes can only be made before the order has been shipped.

⸻

7. Undeliverable Packages

• If your parcel is returned due to an incorrect address or because it was unclaimed, we will contact you to arrange reshipment.

• Additional shipping fees may apply.

⸻

8. Lost or Damaged Packages

• True Luxe Hair is not responsible for packages lost or damaged during transit.

• If this occurs, please contact us at contact@trueluxehair.co.uk and we will assist you with filing a claim with the courier.

⸻

For any questions or assistance, please contact our customer support team at contact@trueluxehair.co.uk. We’re here to help ensure you have the best shopping experience.

Thank you for choosing True Luxe Hair.

— True Luxe Hair Customer Service Team